Privacy policy

Last updated: June 17, 2026
 Next review: May 17, 2027

1. Contact

Billy Charles Ingvar Fransson.
Posthorngasse 6/10, 1030 Vienna, Austria
Email: billy@charlesingvar.com

For data protection inquiries or to exercise your rights, contact us at the above details.

2. Data Processor & Platform

We use Shopify Inc. to power our online store. Shopify processes personal data on our behalf as a data processor under GDPR. View Shopify’s Data Processing Addendum (DPA): https://www.shopify.com/legal/dpa.

We have enabled Shopify Network Intelligence, which allows Shopify to use aggregated and anonymized data from our store for marketing insights and email automation campaigns. No personal information is shared directly with other merchants.

3. Personal Information We Collect or Process

"Personal information" means information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect or process the following categories:

  • Contact Details: Name, billing & shipping address, email, phone number
  • Financial Information: Payment card data, transaction details
  • Account Information: Username, password, preferences
  • Transaction Information: Cart contents, past orders, returns, exchanges
  • Communications: Support inquiries
  • Device & Usage Information: IP address, browser, cookies (including consent preferences), browsing activity, time zone, unique identifiers

4. Personal Information Sources

We collect information from:

  • Directly from you: Account creation, purchases, support inquiries
  • Automatically: Cookies, log files, pixels, tags
  • Service providers: Shopify, payment processors, analytics tools
  • Third parties: Shipping partners, marketing platforms

5. How We Use Your Personal Information

We use personal information to:

  • Provide & Improve Services: Process orders, payments, returns, exchanges, account management, and personalized shopping experience
  • Marketing & Advertising: Email, SMS, on-site promotions (with consent), remarketing ads
  • Security & Fraud Prevention: Authenticate users, detect fraud, secure platform
  • Customer Support: Respond to inquiries and maintain relationships
  • Legal Compliance: Tax, accounting, regulatory obligations

6. Sharing Your Personal Information

We share data with:

  • Shopify: E-commerce platform and Network Intelligence
  • Payment Processors: Stripe, PayPal, etc.
  • Logistics Providers: Shipping & fulfillment
  • Marketing Partners: Ad networks (only with your opt-in)
  • Affiliates & Corporate Group: Internal administrative purposes
  • Legal Authorities: To comply with legal obligations or defend our rights

7. Cookies & Consent Management

We use cookies for functionality, performance, and advertising.

  • Consent Banner: Appears on every page
  • Manage Cookies: Users can modify consent anytime via the "Privacy Settings" link in the footer
  • Consent Logs: Shopify stores time-stamped consent records for 30 days

8. Lawful Bases (EEA Users)

  • Consent: Marketing communications, non-essential cookies
  • Contract Performance: To fulfill orders
  • Legal Obligations: Tax, accounting, regulatory compliance
  • Legitimate Interests: Fraud prevention, service improvement

9. Retention

  • Order Data: 7 years (Austrian tax law)
  • Marketing Data: Until consent withdrawal
  • Analytics Data: Up to 2 years
  • Consent Logs: 30 days

You may request deletion at any time via the Contact section.

10. International Transfers

Data is processed in Ireland and may be transferred outside the EEA under EU Standard Contractual Clauses. Learn more: https://eur-lex.europa.eu/eli/dec/2021/914/oj

11. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, delete, or port your personal information
  • Object to processing or withdraw consent
  • Restrict processing for certain purposes

Exercise these rights by contacting billy@charlesingvar.com.

We will not discriminate against you for exercising your rights. Identity verification may be required.

12. Third-Party Websites and Links

We may link to third-party websites. We are not responsible for the privacy practices or content of these sites. Always review third-party privacy policies.

13. Children’s Data

Our Services are not for children under the age of majority in your jurisdiction. If a child provides personal information, parents/guardians may request deletion by contacting us.

14. Security and Retention

We cannot guarantee perfect security of data in transit. Retention depends on:

  • Account maintenance
  • Service provision
  • Legal obligations
  • Dispute resolution

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or for operational reasons. Updates will be posted here with the revised “Last updated” date.

16. Complaints

File complaints with the Austrian Data Protection Authority:

17. Contact

Questions about this Privacy Policy or your rights:
Email: billy@charlesingvar.com
Address: Posthorngasse 6/10, 1030 Vienna, Austria