Terms of service

Last updated: November 19, 2025
Next review: May 23, 2026

Welcome to Charles Ingvar! These Terms of Service ("Terms") govern your access to and use of our website and services (the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, please do not use our Services.

 

1. Overview

Operator: Billy Charles Ingvar Fransson e.U. ("we", "our")
 Address: Posthorngasse 6/10, 1030 Vienna, Austria
 VAT Number: ATU78519989

Our Services are hosted on Shopify Inc. You can view Shopify’s Terms of Service and Data Processing Addendum here:
 • Shopify TOS (Austria)
 • Shopify DPA

 

 

2. Eligibility

2.1 Age Restrictions

You confirm you are of legal drinking age in your country. If not, you may not use our Services.

2.2 Business Purchases

Business customers must provide accurate company and VAT details. Separate terms apply to wholesale/B2B transactions (see Section 6).

 

 

3. Products, Pricing & Orders

3.1 Product Availability

Products are handmade; availability may be limited. We reserve the right to limit quantities per order.

3.2 Pricing

Prices and shipping fees are subject to change. All prices include VAT unless stated otherwise.

3.3 Order Acceptance

We may accept or refuse orders at our discretion. If cancelled, we will notify you via email.

 

 

4. Payment, Invoicing & Late Fees

4.1 Payment Methods

We accept various payment options. You warrant you are authorized for any account you use.

4.2 VAT Invoices

Invoices are issued according to Austrian and EU law. You can request invoices via email if not automatically generated.

4.3 Late Payment Fees

• Due Date: Payment for B2B orders is due 7 days from the invoice date.
 • Late Fee: A flat fee of €20 will be charged for overdue payments.
 • Interest: Overdue amounts will accrue interest at 1.5% per month (18% annually), or the maximum permitted by law, whichever is lower.
 • Collection Costs: Any reasonable costs incurred to collect unpaid invoices, including legal fees, will be charged to the buyer.

 

 

5. Gift Cards (Digital & Physical)

5.1 General

We offer digital and physical gift cards (“Gift Cards”). By purchasing or using a Gift Card you agree to these provisions in addition to the rest of these Terms.

5.2 Tax treatment

Gift Cards are treated as prepaid instruments. No VAT is charged at the time of purchase. VAT (or other sales tax) is applied when a Gift Card is redeemed for taxable goods or services.

5.3 Issuance & delivery

  • Digital Gift Cards are delivered by email to the recipient’s address. If the purchaser selects a “send on” date, the Gift Card email will be sent on that date.
  • Physical Gift Cards are shipped according to our Shipping Policy and include the same stored value as digital cards. Physical cards may be subject to separate shipping costs.

5.4 Redemption & use

  • Gift Cards may be redeemed for eligible products and services at our online store and at our physical showroom (when stated) unless otherwise specified.
  • Gift Cards cannot be exchanged for cash, except where required by applicable law.
  • Gift Cards may be used in part; remaining balances will stay available for future purchases.

5.5 Refunds

  • Gift Card purchases are final and non-refundable.
  • If a purchase made with a Gift Card is returned and a refund is approved, the refund will be issued as store credit or a new Gift Card, unless otherwise required by law.

5.6 Balance, validity & expiry

  • Gift Card balances may be checked online or by contacting us.
  • In accordance with applicable Austrian law and case law regarding monetary-value vouchers, Gift Cards do not expire. No shorter validity period applies unless explicitly required by law.

5.7 Lost, stolen or unauthorized use

Treat Gift Cards like cash. We are not liable for lost, stolen, or unauthorized Gift Cards unless required by applicable law. If you suspect unauthorized use, contact us immediately; we will assist where reasonably possible but cannot guarantee replacement.

5.8 Insolvency; cessation of business

In the event of our insolvency, administration, liquidation, or permanent cessation of business operations, Gift Cards may become subject to applicable insolvency proceedings. In such circumstances Gift Cards may be treated as unsecured claims against the company and may lose value or become irrecoverable. We therefore recommend redeeming Gift Cards at the earliest practical opportunity. To the fullest extent permitted by law, we are not liable for loss of Gift Card value arising from insolvency or cessation of business.

5.9 Accounting treatment

Gift Card proceeds are treated as liabilities in our accounting records until redeemed, in accordance with applicable accounting and VAT rules.

5.10 Additional terms

We may impose reasonable limits on Gift Card use (for example, limiting use to one Gift Card per order) and may suspend or cancel Gift Cards that are obtained or used fraudulently or in breach of these Terms.

 

 

6. B2B & Wholesale Terms

6.1 Scope

Applies to business/wholesale orders.

6.2 No Cooling-Off

B2B orders are excluded from the EU consumer right of withdrawal.

6.3 Bulk Orders

Special terms for bulk purchases will be communicated at time of order.

6.4 Special Sales Channels / Distributors

For orders via distributors, importers, or special sales channels (e.g., 3PL fulfillment, Systembolaget in Sweden), additional terms may apply, including:
 • Minimum order quantities
 • Shipping and invoicing arrangements
 • Any specific local compliance obligations
 These terms will be agreed upon at the time of onboarding or prior to the first order.

 

 

7. Shipping & Returns

7.1 Shipping

Delivery times vary by location. See our Shipping Policy for details.

7.2 Returns & Refunds

Refer to our Refund Policy for return procedures and conditions.

 

 

8. Privacy

Your submission of personal information is governed by our Privacy Policy.

 

 

9. User Conduct & Intellectual Property

9.1 Prohibited Conduct

You may not use the Services for unlawful activities or violate the rights of others.

9.2 Intellectual Property

All content (text, images, logos) is owned by Billy Charles Ingvar Fransson e.U. or used with permission. Unauthorized use is prohibited.

 

 

10. Limitation of Liability

To the maximum extent permitted by law, we are liable only for the purchase price of the product. We are not liable for indirect, incidental, or consequential damages.

 

 

11. Governing Law & Dispute Resolution

These Terms are governed by Austrian law. Any disputes shall be resolved by the competent courts in Vienna, Austria.

 

 

12. Changes to These Terms

We may update these Terms without individual notice. The “Last updated” date above reflects the current version. Please review periodically.

 

 

13. Contact

For questions about these Terms, contact us at:
Email: billy@charlesingvar.com
Address: Posthorngasse 6/10, 1030 Vienna, Austria